Frequently Asked Questions

General:

Do you sell goods by mail, or over the internet?
Where are you located?
Profile
Care of vinyl and stylus

Brand Specific, Linn:

What do you provide in relation to Linn Products?
Where can I obtain assistance outside Victoria?
Will you help with a warrantied item purchased elsewhere?
Preparing a Linn Sondek for transit
Can you service a non-Linn turntable?
Do you sell Linn parts over the counter, or by mail?
Do you install and optimise items obtained elsewhere?
Can I mail you equipment for service?
Do you sell any Linn products by mail?
Is there a quote or 'minimum' fee?
Must I spend a King's ransom to upgrade my Sondek LP12?
Do you install third party (non-Linn) items?
Are you an authorised dealer?
Questions about Linn, the company

Terms and Conditions of Service:

Please click/tap (here) to view Terms and Conditions of Service, which apply to all transactions.

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Linn Sondek LP12

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q. Do you sell goods by mail, or over the internet?
A. No.

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Q. Where are you located?
A. Mentone, Melbourne. (Address and directions provided with appointment.)

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Q. Enquiries
Please note that sales & service are limited to the Melbourne area. Other exclusions are described elsewhere on this page. To send an enquiry, please click/tap here. I look forward to your message.

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Q. Care of vinyl and stylus
For a comprehensive statement on this topic, please click/tap here.

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Q. Preparing a Linn Sondek for transit...
For the transit preparation procedure, click here.

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Q. What do you provide in relation to Linn Products?

Analogue Source (Sondek LP12)

Level of support: Specialty.
Sales, service [examples]. New LP12: custom built or factory serial numbered. Legacy LP12: upgrades.

DS, DSM, Amplification, Speakers

Level of support: Standard.
Sales and support meet Linn standards.

Legacy products

Exchange allowances for legacy Linn equipment. Any condition considered.

Sekrit

Please forward your requirements.

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Q. Can you help with a non-Linn turntable?
A. If it's a Rega, yes.

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Q. Do you sell Linn parts over the counter, or by mail?
A. I'm afraid not, but you might obtain what you want from a conventional retailer. A global database is provided at the Linn website.

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Q. Do you install and optimise items obtained elsewhere?
A. No - installation and support are only provided for items purchased at or through Promusica.

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Q. Where can I obtain service outside Victoria?
A. Linn's appointed representation in Australia is Advance Audio Australia. They can refer you to your nearest service provider, suggest an alternative, or otherwise advise you.

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Q. Do you sell any items by mail?
A. No.

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Q. Can I mail you equipment for service?
A. Support is not offered via third party delivery.

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Q. Is there a quote or 'minimum' fee?
A. In theory, yes, but in practice folks usually have something done, and are thus not charged for the inspection. Detail: if your LP12 has not been here before, then the starting point is a detailed inspection report. It takes approximately 60-90 minutes to properly inspect and test a Linn LP12, tonearm, and cartridge, for which there is a contingency fee. However, said fee is NOT charged if work is done pursuant to the inspection report.

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Q. Must I spend a King's ransom on new Linn parts in order to hear an improvement?
A. Not usually. I have found that almost every LP12 brought here for the first time has been improvable even without replacing parts. Very often the turntable was not set up optimally; correction of various issues can produce a dramatic improvement in sound quality. Regarding Linn upgrades for LP12: these are priced from the low hundreds and, if properly installed and adjusted, they do deliver what Linn claim (more enjoyment from your records!)

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Q. Do you install third party (non-Linn) items?
A. No. However, if you want things to be done as if by Linn themselves then you're in the right place.

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Q. Will you help with a warranty covered item purchased elsewhere?
A. If you provide the serial number, I will see what can be done. Alternatively, you might approach Linn's local representative: Advance Audio Australia.

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Q. Are you an authorised Linn dealer?
A. Yes. I have +10 years experience with Linn products (LP12, covering all product variations 1973-present). I am registered with Linn, and their local representative - Advance Audio Australia - as "promusica," which is my legal trading name in Australia. The address of this website is www.promusica.com.au

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For questions about Linn, the company...
Please contact Linn (via their website). Meanwhile, Linn's national representative is: Advance Audio Australia.

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Terms and Conditions of Service

These terms and conditions are subject to change without notice. By arranging service to your product, or enquiring about the purchase of a product, you agree to the following:

Geographical limit
Sales and service are limited to the Melbourne area.

Drop offs, pick ups, and all other visits are by appointment only.

Sound test of equipment post works
I confirm the sound quality of equipment post works before contacting you. However, you agree that when you arrive to collect the equipment, I will demonstrate the performance of it, and show that various items are present and intact. In other words, there are no 'boxed and ready to go' pick-ups.

Instruction for home setup
Some equipment, especially vinyl players, are sensitive to how final installation is done in the home. Where applicable, you agree to install and setup the equipment at your premises according to manufacturer advice that I will convey to you, in person, or in the form of a document, or over the phone; and you further agree to excuse myself from blame should the product fail to perform properly as a result of non-adherence to advice.

Delivery and setup at your home
Is sometimes available as a billed option. The fee is sometimes waived, depending on circumstances.

Fees: for inspection and/or preparation of a quote
Fees are waived if work is carried out pursuant to the inspection report or quote.

Source of parts, components
"BYO" items will not be accepted; installation and support is not offered, or provided, for parts or components obtained elsewhere (new and/or used).

Labour charges
Labour is calculated, or waived, depending on the circumstances of the job. A formal quotation is available on request.

Right of Refusal
In accordance with Victorian law, the right to refuse service and/or supply is reserved.

Unclaimed or abandoned property
Unless by prior, mutual agreement, property left here in excess of 6 months will be disposed of.

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Profile

Name: Craig Salter.

Timeline, prior to 2009: For several years, beginning in the late 1980s, I worked in the service departments of two Linn retailers (UK, AU) specialising in analogue play back systems (Linn and Rega). I later left the Hi Fi industry, for a time, to work at Apple Computers Ltd.

2009: After moving to Melbourne, Australia, I offered owners of Linn and Rega vinyl players independent, specialist service.

2011: Moved to current premises in Mentone, Victoria, to continue the above and develop 'own brand' products.

2012: Introduction of custom made electronics for studio and demanding home users (first product was/is a line-level, analogue crossover tailored to specific speakers).

2014: Promusica becomes a Linn dealer in Australia; this rubber stamped the defacto situation from 2009.

2015: Range of supported Linn products is expanded.

Summary:

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